Frequently Asked Questions
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@urbankulcha.com
For all US orders we ship from our warehouse in San Diego, California. For all International Orders we ship from our Distribution Partners in Overseas.
All US orders will take 7-10 business days via standard shipping depending on your location as we ship from Southern California. Shipping times vary based on demand and shipping location.
*Due to COVID-19 Shipping delays, some packages can be delayed for up to 10 business days.
It will take usually between 3-5 business days.
*Due to COVID-19 Shipping delays, some packages can be delayed for up to 10 business days.
You can place an order from any country, we ship Worldwide.
We are in San Diego, California.
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don’t receive one within 24 hours.
All inquiries can be forwarded to support@urbankulcha.com
We accept all Major Credit Cards via PayPal.
You can be sure that all purchases here are safe and secure.
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
