All orders placed online are custom orders. Custom made items are not able to be returned, exchanged or refunded. All sales are final.
ALL SALES ARE FINAL on custom printed items. Custom Printed Items or other personalized Merchandise Items (t- shirts, sweatshirts, or other apparels) cannot be refunded as they are custom items printed to the customer’s custom artwork and cannot be restocked.
There is no way to efficiently measure a distance from the collar on each shirt as each garment is loaded. If you request a shirt that has the design 3″ down from the collar, we will use that as a guide and do our best to make sure all shirts hit that target. However, all shirts will not hit exactly 3″. They may be off as much as an inch in any direction. This will not be considered a misprint and we will not reprint or refund these shirts. Anything over an inch and a half from your desired placement will be considered for reprint. If no placement is requested, we will use our opinion and standard specs to place design.
To return a Urban Kulcha product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number, simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: If a reprint is requested, and the product is found to be defective, Urban Kulcha will reprint at no charge to the customer with the same production and delivery terms extending from the time of resolution. Samples and photos of the defective product may be requested prior to any action being taken. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
If a reprint is requested, and the product is found to be defective, Urban Kulcha will reprint at no charge to the customer with the same production and delivery terms extending from the time of resolution. Samples and photos of the defective product may be requested prior to any action being taken.
If a print is found to be defective due to the fault of Urban Kulcha, then you may contact Urban Kulcha to request a reprint, an in-store credit, or refund. Urban Kulcha must be contacted via e-mail at email@example.com or by phone at within 7 days of receiving your order.
What cannot be returned: No returns will be accepted after 7 days of receipt of purchase. Items purchased based on customer error cannot be returned. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Although, refunds are not offered for customer errors, such as customer ordered the wrong size, the wrong color, wrong brand, decided that is not the “fit” they wanted, or “change of mind”, uploaded the incorrect artwork, or approved incorrect artwork or “Typo’s”. If in the event Urban Kulcha issues refund/return, a customer will be responsible for all shipping costs and 20% in the form of a restock fee due to error on their part.
A full store credit of product sale cost may be offered with the return of the product at the customer’s expense and 20 percent restock fee.
Although refunds will not be offered for customer errors, Urban Kulcha may permit the customer to correct their error and reprint the original order at 50% of the cost for each reprinted item. In such event, customer will be responsible for all shipping costs.
Returns for refund: must be made within 7 days of receipt of purchase.
Returns for exchange or store credit: must be made within 7 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.